Customer Service / Taxes & Duties

Do I Have to Pay VAT or Import Duties?

UK Customers

If you are located in the UK, VAT is charged on both goods and postage in accordance with HMRC regulations.

EU Member States

EU customers are subject to VAT at their own country’s tax rate, within applicable purchase and shipment thresholds.

VAT is collected and reported through the IOSS system.

Orders up to EUR 150 are handled via IOSS.

For orders above this amount, duties and taxes become the buyer’s responsibility.

Rest of the World

Orders shipped to countries outside the UK are exempt from UK VAT on goods and shipping.

However, all international purchases may be subject to local import duties or taxes in the destination country. These charges are the responsibility of the buyer.